Return Policy
Returns
- All sales are final. We do not offer refunds or returns on any pieces.
- Please carefully review your order before completing the purchase.
Quality Assurance
- We adhere to strict quality control measures to ensure that our cashmere products meet high standards.
- In the rare event that you receive a defective or damaged item, please contact our customer service within 3 (THREE) days of receiving your order.
Defective or Damaged Product
- In the rare event that you receive a defective or damaged item, please contact our customer service team at merehauss@gmail.com within 3 (THREE) days of receiving your order.
- Please provide detailed information about the issue, along with clear photographs of the defective or damaged item.
- *To avoid disputes, it is recommended to record a video while opening the package. The video should clearly show the entire unboxing process of the package*
Non-defective Product Definition
- Stains smaller than 0.5cm, buttons that can be sewn back, slight asymmetry within a reasonable range, 1-2cm measurement error when laid flat, color discrepancies compared to product photos, stitched pocket seams, wrinkles, new-product smell, and minor snags or yarn blending in knit items are considered non-defective.
Replacement for Defective Items
- If a defective or damaged item is confirmed, we will gladly provide a replacement for the same item.
Shipping Costs
- Shipping costs for replacements due to defects or damages will be covered fully by mérehaus.
By making a purchase with mérehaus, you acknowledge and agree to the return policy outlined above.