Return Policy
Returns
- All sales are final; refunds or returns are not accepted.
- Please carefully review your order before completing the purchase.
Quality Assurance
- We adhere to strict quality control measures to ensure that our cashmere products meet high standards.
- In the rare event that you receive a defective or damaged item, please contact our customer service within 3 days of receiving your order.
Defective or Damaged Product
- If you believe you have received a defective item, please contact us within 3 days of receiving your order at service@merehaus.com.
- Please provide detailed information about the issue, along with clear photographs of the defective or damaged item.
- To avoid disputes, it is recommended to record a video while opening the package. The video should clearly show the entire unboxing process of the package.
Non-defective Product Definition
- Stains smaller than 0.5cm, buttons that can be sewn back, slight asymmetry within a reasonable range, 1-2cm measurement error when laid flat, color discrepancies compared to product photos, stitched pocket seams, wrinkles, new-product smell, and minor snags or yarn blending in knit items are considered non-defective.
Defective Item Replacement
- If the item is confirmed to be defective, we will provide a replacement of the same product.
- All shipping costs for replacement will be fully covered by Mérehaus.
Size Exchange
- Size exchanges are only available for in-stock items and if the desired size is still available.
- Please contact customer service within 3 days of receiving your order to request for a size exchange.
- Items must be in brand-new, unused condition with all original packaging intact.
- Customers will be responsible for covering the round-trip shipping costs for size exchanges.
By making a purchase with Mérehaus, you acknowledge and agree to the return policy outlined above.